Shopping General

What's the fastest way to order a product(s)?

The fastest way is to go to our ‘Shop’ using the store menu and select the product(s) of your choice. You then need to proceed to checkout, at which stage you will be asked to create an account or continue as a guest.

Where can I access my cart and other shopping options?

The shopping cart. wishlist and account settings can be accessed using the top menu on both desktops and mobiles.

Orders

How can I track orders?

You may contact our helpline using the number provided on the website to get the latest updates with regards to your orders.

Can I make changes to my order?

In most cases, you can make a change to your order if the order has not left our warehouse. If it has been shipped, we will not be able to make any changes.

Returns

What is your return policy?

We offer a 7-day return if the product does not meet it’s listed specifications or quality standards.

The product is thoroughly verified by our delivery partners upon delivery and any physical damage claims must be made on the spot.

I am not satisfied with my product, what should I do?

If the 7-day return period has passed and you are unsatisfied with your product, please do not hesitate in getting in touch with our team by email or phone number. We review each feedback individually and try our best to provide a positive outcome for the customer.